Refund policy

📄 REFUND & RETURNS POLICY

Effective Date: 31 July 2026

At Ario Baby Bundles, every bundle is thoughtfully curated to create a special and exciting experience for you and your little one.

As our products are mystery bundles, every order is intentionally designed to be a surprise. Please read this Refund & Returns Policy carefully before placing your order.

⸻

🤍 Our Promise

We take great pride in selecting high-quality products and carefully packaging every order.

If something isn’t right, we are committed to investigating the issue and resolving genuine concerns fairly and promptly.

⸻

❗ Damaged, Incorrect or Missing Items

Please inspect your order upon delivery.

If your order arrives damaged, contains an incorrect item, or you believe an item is missing, you must contact us within 48 hours of delivery.

Please include:

Your order number.
Clear photographs of the affected item(s).
Photographs of the outer packaging where applicable.
A brief description of the issue.

We will investigate the matter and, where appropriate, offer a replacement, partial refund or full refund.

⸻

🎁 Mystery Bundle Policy

Ario Baby Bundles specialises in mystery gift bundles.

By placing an order, you acknowledge and accept that:

Every bundle is different.
Items are selected at random.
We do not guarantee any particular brand, colour, style, design, theme or individual product unless confirmed by us in writing before purchase.
Product photographs displayed on our website are for illustrative purposes only and may not represent the exact contents you receive.

Because the surprise element is an essential part of the product, refunds or exchanges cannot be requested simply because you dislike the items received, expected different contents, received duplicate items, or changed your mind after opening the bundle.

⸻

💬 Special Requests

Where possible, we are happy to consider reasonable requests, such as avoiding certain items.

However, all requests remain subject to stock availability and cannot be guaranteed.

⸻

🔁 Returns

We may accept returns only where all of the following conditions are met:

You contact us within 7 days of delivery.
Your return request is approved by us before any item is returned.
Items remain unused, unopened, undamaged and in their original packaging.
Items are returned in the same condition in which they were received.

Returns sent without prior authorisation may be refused.

⸻

🚚 Return Shipping

Unless the return is due to our error or a faulty product:

Return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping service.
We are not responsible for returned parcels that are lost or damaged during transit.

Original shipping charges are non-refundable unless required by applicable law or where the return results from our error.

⸻

💸 Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

Refunds will be issued to the original payment method.
Refunds are normally processed within 3–5 business days, although your payment provider may require additional processing time.

We reserve the right to refuse refunds where returned items do not satisfy the conditions set out in this policy.

⸻

🚫 Returns We Cannot Accept

We cannot accept returns where:

Products have been opened, used, washed or damaged after delivery.
Original packaging is missing, incomplete or significantly damaged.
The return request is made more than 7 days after delivery.
The return is based solely on personal preference, disappointment with the mystery contents, duplicate items, colours, styles or brands received.
The item has been altered after delivery.
The return does not comply with this policy.

⸻

🎥 Personalised & Custom Orders

Personalised products, customised orders and completed digital services (including personalised video add-ons) cannot be cancelled, returned or refunded once production or preparation has begun.

⸻

💳 Payment Disputes

If you experience any issue with your order, we kindly ask that you contact us before opening a payment dispute with your payment provider or bank.

We are committed to resolving genuine concerns quickly, fairly and professionally.

⸻

⚠️ Fraud Prevention

To help protect both our customers and our business, we may retain photographs and/or video recordings of the packing process for quality assurance, order verification and fraud prevention purposes.

Where we reasonably suspect fraudulent claims or abuse of our refund, return or dispute procedures, we reserve the right to investigate the matter and, where appropriate, refuse future orders in accordance with applicable law.

⸻

⚖️ Consumer Rights

Nothing in this Refund & Returns Policy excludes or limits any rights you may have under applicable consumer protection legislation.

⸻

💌 Need Help?

If you have any questions regarding your order or this policy, please contact us via our Contact page.

We’re always happy to help. 🤍