Refund policy

📄 REFUND & RETURNS POLICY

Effective Date: [Month 2026]

At Ario Baby Bundles, every bundle is thoughtfully curated to create a special and exciting experience for you and your little one.

Because our products are mystery bundles, each order is designed to be a surprise — which means returns are limited, as outlined below.

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🤍 Our Promise

We take great care in selecting high-quality items and packaging every order beautifully.
If something isn’t right, we’re here to help.

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❗ Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the item

We will happily offer a replacement or refund where appropriate.

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🎁 Mystery Bundle Policy

All of our bundles are mystery by design.

This means:

Items are selected at random
Specific products cannot be requested or guaranteed
Each bundle will vary

Because of this, we are unable to offer refunds based on personal preference.

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🔁 Returns (If Needed)

We understand that sometimes things don’t work out.

We may accept returns if:

You contact us within 7 days of delivery
Items are unused, unopened, and in original packaging

Once approved, you can return the items to us.

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🚚 Return Shipping

Return shipping costs are the responsibility of the customer
We recommend using a tracked service

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💸 Refunds

Once your return is received and inspected, we will notify you
If approved, your refund will be processed within 3–5 business days

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🚫 When Returns Are Not Accepted

To keep things fair and hygienic, we cannot accept returns if:

Items have been opened or used
Packaging is damaged or incomplete
The request is made after 7 days
You simply do not like the items received

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🎥 Personalised Orders (If Applicable)

Any personalised or custom items (such as video add-ons) are non-refundable once completed.

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⚠️ Important

We always aim to be fair and helpful, but we reserve the right to refuse returns that do not meet the above conditions.

This policy does not affect your rights under UK consumer law.

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💌 Need Help?

If you have any questions, feel free to contact us via our Contact page.
We’re always happy to help 🤍