Frequently Asked Questions
🎁 About Our Bundles
What is an Ario Baby Bundle?
Ario Baby Bundles are carefully curated mystery boxes filled with beautiful baby essentials. Each bundle is created through our capsule system, making every order a unique and exciting surprise.
How does the capsule system work?
Each capsule represents a baby item category. We randomly select capsules, and those categories determine the items inside your bundle.
One capsule is always dedicated to a baby clothing item, meaning every bundle includes at least one outfit.
What bundle sizes do you offer?
We currently offer:
- 6 Capsule Bundle → 6 items
- 10 Capsule Bundle → 10 items + 1 bonus item
- 15 Capsule Bundle → 15 items + 1 bonus item
- 20 Capsule Bundle → 20 items + 1 bonus item
✨ What Makes Ario Different?
What do I receive in my bundle?
Every bundle includes:
- Carefully curated baby items
- 👶 At least one baby outfit
- 📸 A free baby photographic outfit
- 🎁 A free surprise gift
- 🎀 Beautiful, gift-ready packaging
What is the free baby photographic outfit?
Each order includes a complimentary baby outfit, perfect for capturing special moments and photos.
💎 Luxury Box
What is the Luxury Box?
Our Luxury Box is a premium option designed for those looking for something extra special and elevated.
What is included in the Luxury Box?
Each Luxury Box includes:
- A beautiful high-quality baby outfit
- A soft teddy toy
- A carefully selected baby accessory
- Luxury packaging, perfect for gifting
👶 Products & Safety
Are your products safe for babies?
Yes. We carefully source our products from trusted suppliers, and all applicable items meet UK safety standards.
What age are the items suitable for?
- Mystery bundles: suitable from Tiny Baby up to 9 months
- Luxury Box: suitable from 0 to 12 months
Will I receive clothing in my bundle?
Yes. Every bundle includes at least one clothing item as part of the capsule selection. This is a guaranteed category, ensuring every bundle contains baby clothing.
🎨 Customisation
Can I choose what items I receive?
Our bundles are designed to be a mystery experience, so items cannot be individually selected.
However, you can leave a note at checkout with colour preferences, and we will do our best to match your request depending on stock availability.
Can I choose boy or girl items?
Yes. You can select a collection (Little Gentleman or Little Princess).
You may also request specific colours — if available, we will match your preference. If not, we will select items based on your chosen gender.
What if I don't know the baby's gender?
We recommend choosing our Little Love collection, designed with soft, neutral tones.
Do you offer bundles for twins?
Yes — our Double Love collection is designed for twins.
Each capsule applies to both babies. For example, if a capsule reveals an item such as a dummy case, you will receive two of that item.
So a 6 capsule bundle becomes 12 items, carefully selected and coordinated for both babies.
🎁 Gifting
Can I send this as a gift?
Yes. All bundles are beautifully packaged and ready for gifting.
Can I include a message?
Yes — you can leave a note at checkout, and we'll include it with your order.
🚚 Shipping
How long does delivery take?
UK delivery typically takes 2–4 business days after dispatch.
Do you offer tracking?
Yes, all orders are shipped with tracking, and details will be sent via email.
🔁 Returns
Can I return my bundle?
Due to the nature of mystery products, returns are limited. Please refer to our Returns Policy for full details.
What if something is damaged or incorrect?
If you receive a faulty or incorrect item, please contact us and we will resolve it as quickly as possible.
💌 Need Help?
If you have any questions, feel free to contact us — we're always happy to help 🤍